Terms and Conditions

 

By using this site you agree to and are bound by, these terms and conditions.  Please read them carefully.  Green Image Lifestyle has the right to change these terms and conditions at any time without notice to you.

Products on this site may vary at the discretion of Green Image Lifestyle.

 

Pricing and Payments

All pricing is Australian dollars and inclusive of GST unless otherwise stated.  Green Image has the right to change the price of products at any time at their discretion.  A delivery charge may be added in the cart.  Installation of products is not included in the price or delivery charge.

Full payment of goods is required before picking up or prior to shipping/delivery.  We accept the following forms of payment: EFT, Credit Card, PayPal, EFTPOS, AfterPay.  Goods must be collected from warehouse or shipped out within 7 days of payment.  Holding fees may apply.

 

Delivery

Delivery costs are detailed on each invoice and are in addition to the product prices on Green Image Lifestyle website.  Once delivery is scheduled the customer must be available to take delivery or collection of goods once delivered.  In the event the customer cannot take delivery of the goods as arranged, Green Image Lifestyle are entitled to charge a 30% restocking fee and return delivery fee will be charged to the customer.

Green Image Lifestyle uses third parties for delivery which is kerb only delivery.  This does not include unwrapping of the goods, moving the goods in the property or installation of the goods.  Clear and reasonable site access must be provided with unrestricted lift access (if applicable).

In the event that the customer collects the goods from the warehouse and uses their own transportation, Green Image Lifestyle is not viable for any claims against defects/damages to the goods during self-delivery.

 

30 Day Money Back Guarantee

30 Day Money Back Guarantee is only available on full priced items, sale items are not eligible for returns. To initiate a return of your item/s you must contact us at info@greenimagelifestyle.com.au within 30 days of receiving the item. Upon receipt of your email we will provide instructions for the return of your item/s. Item/s must then be returned within 10 working days of receipt of our email with instructions. The item/s must be in their original condition, unused with original packaging intact. Postage costs incurred are payable by you to return the item and we recommend you opt in for tracking with your postage carrier. The responsibility of the goods is with you until we receive them back in a resalable condition. Where a refund is granted, which is at Green Image Lifestyle’s discretion, it will be processed within 5 business days.

 

Liability

Green Image Lifestyle inspects all products prior to dispatch from our warehouse, ensuring quality products are being distributed.  It is the customers responsibility to inspect their product on arrival to confirm it has arrived in the same condition.  If there is evidence of defect, damage, shortage or it fails to comply with the description than you must notify Green Image Lifestyle within 24hours of receiving the goods.  We cannot accept fault post 24hours.

Green Image Lifestyle accepts no responsibility for the self-installation of our products, including being placed in an unsafe position that may result in harm to either persons or property. Green Image Lifestyle does not offer a warranty after installation of products due to exposure of elements, water, soil, etc.  Care and maintenance information for products is provided with each order and is present on our website under Care and Maintenance.  Green Image Lifestyle provides this information in good faith and accepts no responsibility for damage caused by misuse, ill-treatment, general wear and tear, aging and use of other products that are not Green Image Lifestyle.

Unfortunately, if you change your mind Green Image Lifestyle cannot accept returns, exchanges or provide a refund.  Full refund, including shipping costs, will be provided in the instance of major fault/defect as per the Australian Consumer Law.  Should a valid warranty claim be made, Green Image Lifestyle do not incur the costs of removing or reinstalling faulty products.

Any modifications or changes to our products results in automatic void of warranty.

 

Products

Some of Green Image Lifestyle’s products are handmade from various materials.  With all handmade products some differences in the finishes may arise including, but not limited to; shade tone, markings, veining, colour, size, texture, indentations and general appearance.

It is expected that over time products may display some of the following properties; expansion, distortion when exposed to heat/cold/weather, mark/stain when exposed to certain substances, scuff marks or slight scratching.

Stock will be carried in the warehouse, with shipments coming in on a regular basis.  When an item is on pre-order it means the products are on their way.  Please expect 8-16 week lead time for shipments to arrive.  Estimated arrival times are given on a case by case basis and can change without notice with no fault to Green Image Lifestyle.

 

Installation, Care and Maintenance

Pots and Planters

Only use a mixture of premium potting soil and Perlite formulated for pot and planters gardening. This is usually, but not always, a mixture of soil and peat but can vary according to mixture. To ensure you are using the correct type of potting soil for your plant(s), check with a professional to determine the correct regional and plant specific soil to be used. 

If you are using your planter outdoors it is necessary to drill sufficient drainage holes to allow excess water to drain from the planter. Green Image Lifestyle offer the addition of Drainage holes for no additional cost.  It is the customers responsibility to check these holes are not blocked before planting /installing.  Green Image Lifestyle recommend using a drainage system (available at an additional cost), the use a premium quality potting mix mixed with Perlite, not regular potting/planting mix, and elevation (invisible pot feet- available at additional cost) to ensure free flow of water.  Without the use of an adequate drainage system, premium quality potting mix and elevation, can lead to excess water in the soil profile and can have an impact on the structure and finish of the pot.

Heavier soil, sand, and “earth” absorb and retain more water which can apply strong pressure to the walls of the planter and cause structural damage in large sized planters. Green Image Lifestyle takes no responsibility for improper installations and other forms of misuse may void the product warranty.

If you are using your planters indoors, drainage holes are not recommended.

Once planted, pots (product) should be elevated above the ground, includes decking, turf, tiles, pavers etc., to ensure water isn’t blocked from exiting the drainage holes.  Green Image Lifestyle can provide you with invisible pot feet in your order (additional cost), or alternatively, you can purchase from any hardware store.

 

Corten Steel Fire Pits and Wood Stackers

Corten Steel is designed to have a ‘rust’ finish.  In no way is this a fault of the product.  The ‘run off’ of Corten will slow down once the surface corrosion is complete, forming a protective layer of red-brown, gaining a darker hue with time.  It is advised not to install your Corten Steel product on porous material as staining may occur.  You can put a sealant over it to slow down the ‘rusting’, although bear in mind weathering steel is meant to be a maintenance free material, once you apply any coating it will always have a service life.  Green Image Lifestyle will take no responsibility for ‘rusting’ and its residue, or products that have been modified or changed in any way.